Shipping policy

Effective Date: 4/11/2026
Last Updated: 4/11/2026

At REX Pet Effects, we build intentionally — and we ship the same way.

Below you’ll find everything you need to know about processing times, shipping rates, and delivery expectations.

Built right. Packed with care. Delivered for real pets.

ORDER PROCESSING TIME

Orders are processed within 2–5 business days (excluding weekends and holidays).

You will receive an order confirmation email after placing your order and a shipping confirmation email with tracking information once your order has been fulfilled and shipped.

During launches, promotions, or high-volume periods, processing times may be slightly extended.

SHIPPING RATES + DELIVERY ESTIMATES

Shipping rates are calculated at checkout based on your location and order weight.

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping (if available): 2–3 business days

Please note: delivery timelines are estimates provided by the carrier and are not guaranteed.

DOMESTIC SHIPPING (U.S.)

We currently ship within the United States.

At this time, we do not offer international shipping.

Treat Shipping Notice

Due to current licensing regulations, REX Pet Effects freeze-dried treats are only available for shipment within the state of Wisconsin at this time.

We are actively working toward expanding our licensing to allow nationwide shipping and appreciate your understanding as we grow responsibly and intentionally.

If you are located outside of Wisconsin and are interested in becoming a wholesale partner for our treats, please contact us at REXPETEFFECTS@GMAIL.COM. We would be happy to explore potential opportunities together.

ADDRESS ACCURACY

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is provided:

  • REX Pet Effects is not responsible for lost packages
  • Additional shipping fees may apply for reshipment

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee changes once an order has been processed or fulfilled.

Please double-check your address before completing your order.

LOST OR STOLEN PACKAGES

Once a package is marked as delivered by the shipping carrier, REX Pet Effects is not responsible for lost or stolen items.

If you believe your package was stolen:

  • Contact the carrier directly
  • File a claim with the carrier
  • Contact us so we can assist where possible

DAMAGED ITEMS

If your order arrives damaged:

  • Contact us within 5 days of delivery
  • Include clear photos of the item and packaging

We will review the situation and send a replacement if applicable.

SHIPPING DELAYS

REX Pet Effects is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Carrier service interruptions
  • Incorrect addresses provided by the customer

Once your order has been fulfilled and handed off to the carrier, responsibility transfers to the shipping carrier.

QUESTIONS?

If you have questions about your order, contact us at:

REXPETEFFECTS@GMAIL.COM

We’re here to help.