Refund policy

Effective Date: 4/11/2026
Last Updated: 4/11/2026

At REX Pet Effects, we build products intentionally — and we stand behind what we make.

If something isn’t right, we’ll make it right within the guidelines below.

RETURN WINDOW

We accept returns within 14 days of delivery.

To be eligible for a return:

  • Item must be unused
  • Item must be in original packaging
  • Proof of purchase is required
  • Customer is responsible for return shipping costs unless item is defective

Returns must be requested and approved before being sent back.

To start a return, please contact us at:
REXPETEFFECTS@GMAIL.COM

If your return is approved, you will receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

NON-RETURNABLE ITEMS

For safety and hygiene reasons, the following items are final sale and cannot be returned:

  • Opened or used freeze-dried treats
  • Opened grooming products (cologne, paw wax, etc.)
  • Any consumable product once opened
  • Clearance or final sale items

If your dog experiences a sensitivity or issue, please contact us. While we cannot accept opened consumables back, we care about your experience and will review situations individually.

EXCHANGES (COLLARS + WEARABLES)

We offer exchanges on collars and wearable products if:

  • Item is unused
  • Item is in original condition
  • Request is made within 14 days of delivery

Customers are responsible for return shipping and reshipment costs unless there was a sizing error on our part.

We strongly recommend measuring your dog carefully before ordering. (See our sizing guide.)

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect:

  • Contact us within 5 days of delivery
  • Include photos of the product and packaging

We will replace the item at no cost to you.

REFUNDS

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Processing time may take 5–10 business days depending on your bank

Shipping fees are non-refundable.

LOST OR STOLEN PACKAGES

Once a package is marked as delivered by the carrier, REX Pet Effects is not responsible for lost or stolen packages.

Please ensure your shipping address is accurate before completing checkout.

OUR PROMISE

We create products built for real pets. If something truly isn’t right, reach out. We value integrity and stand behind our brand.

Contact us at:
REXPETEFFECTS@GMAIL.COM